Shipping Policy
1. Where does Sofabaton ship to?
Currently, we support shipping to the following countries: United States, Canada, United Kingdom, Germany, Australia, Austria, Belgium, China, Denmark, France, Hong Kong, Italy, Netherlands, Spain, Sweden, Ireland, Poland, Luxembourg, Portugal, Czech Republic, Hungary, Estonia, Finland, Slovakia, Croatia, Latvia, Slovenia, Malta, Greece, Lithuania, Romania, Singapore, Berlin, Bulgaria, and more countries are being gradually added.
2.Is the product shipped for free?
Most regions in the United States enjoy free shipping. If the address is remote, you may need to pay additional shipping fees (at standard market rates). Outside the United States, additional taxes and shipping fees may apply due to destination country restrictions. The system will notify you of the detailed fees before you place your order.
3.How long does delivery take?
The average shipping time is 3-7 business days. We usually ship within 24 hours, and the average shipping time depends on the logistics. Delivery times may be longer during holiday shopping seasons.(Due to high demand, orders from our U.S. warehouse may take approximately 7 days to ship.)
4.How will my package be shipped?
To ensure the fastest delivery time, we partner with multiple carriers, including Amazon Logistics, USPS, UPS, and FedEx. In Europe, local carriers may be used.
5.How can I check the status of my package?
Obtain your tracking number from the order details or the email sent by Sofabaton.
UPS: Click here
USPS: Click here
Amazon Logistics: Click here
All logistics channels: Click here
6.I ordered multiple items. Will they be shipped together?
If all items are purchased on the same day, we will do our best to ensure they are shipped together. It is less likely that items purchased on different dates will be shipped together.
7.Can I change my shipping address after the product has shipped?
Unfortunately, once the product has started shipping, we cannot change the shipping method. If you wish to change the shipping address before the product ships, please contact the Sofabaton support team via live chat/ticket submission/email.
8.What should I do if the product I received is not what I ordered?
Please contact the Sofabaton support team via live chat/ticket submission/email.
9.What should I do if I receive a damaged product?
Please immediately email us your order ID number, shipping label, SKU number from the back of the product packaging box, and photos of the product inside the box. Send all photos to service@sofabaton.com.
10.What should I do if I did not receive all the products I ordered?
Please immediately email us your order ID number, a photo of the shipping label, the SKU number from the back of the product packaging box, and photos of all the products you received. Send all photos to service@sofabaton.com.
Note: If the package is lost or cannot be retrieved due to an incorrect address provided by the customer, the customer should bear the loss. Sofabaton will not replace the order or refund.
