FAQ
Before proceeding, please confirm whether the button is not working for one or all of your devices. The physical button is likely the issue if it’s not functioning on all of your devices. This could be due to buttons that...
It is essential to use the original charging cable and charger to determine if there is a reaction. Please note that the X1 remote control specifically supports USB-A to USB-C charging cables only. Therefore, it is incompatible with USB-C output...
I understand you are facing issues controlling your device after adding it to the X1-Remote. Let me help you with some troubleshooting steps to fix the problem. Firstly, please note that the X1-Remote does not have an infrared function, and...
If only certain buttons are not functioning, there may be two possible causes: 1. You can try to add your IR devices by learning from the original remote. Here are the steps for learning from the original remote: Infrared –>>...
If only some buttons do not work, there are two possible causes and the solutions are as follows: 1. The button on X1-Remote doesn’t have a command assigned to it or the assigned command is incorrect. For instance, the default...
If your remote displays a ‘Lost Hub’ message, it could be due to the distance being too far or data transmission being interrupted during synchronization. To resolve this, bring the remote closer to the Hub and go to ‘Set–>>Sync’ on...
You have to operate the pairing of the Hub and the remote control in the Sofabaton App: Me –>> Settings –>> Pair with a new Remote, and then follow the page prompts to operate the remote control to complete the...
There are two scenarios in which the app cannot connect to the Hub, please check them to troubleshoot the problem. 1. App Can’t Discover Hub Ensure your mobile device’s Bluetooth is enabled and the Hub is blinking and in pairing...
When it comes to IR learning it refers to learning from other IR remotes. Therefore, the learning function only supports IR-controlled devices, not RF, Bluetooth, or WiFi-controlled devices. If your device can only be controlled by Bluetooth or Wi-Fi, this...
WiFi authentication involves four steps. If the verification in either step 1 or 2 fails, it could be due to an incorrect password. In that case, please re-enter the correct password. If the verification fails in steps 3 or 4,...
If your screen displays unusual streaks or patterns, try switching to a different page to see if the problem persists. If it does, it may indicate a hardware issue with the screen. Please take a video of the problem and...
If you have purchased one of our remotes and are facing issues like a stuck wheel scroll or abnormal response, the problem may be related to hardware. To help us identify the root cause of the problem, we kindly request...
1. Download the code first to control your Bluetooth device with X1. Afterward, you should complete the pairing process by visiting the device’s settings page. Here are the steps to pair the device with the Hub: a: Go to settings...
Generally, TV, Projector, AV receiver, and other devices must complete Source configuration before setting input in Activity. Please refer to the article Source Configuration or the Video Tutorial to check whether your device has been configured. Suppose your device’s Activity...
If you are having issues with your Hub, please follow these steps to troubleshoot: Check if any indicator lights are on when the Hub is connected to the power supply. If no light is on, the Hub’s firmware may have...
