Frequently Asked Questions

Having trouble with the setup process? Get help here.

Answer: SofaBaton U1 universal remote control allow you to have an all-in-one sontrol solution that can operate a variety of devices across multiple brands, for example it works as a universal remote for vizio tv and fire stick, roku, apple tv.
Answer: You can extract the database from the cloud code library or learn from the original remote control.
Answer:This is because of the compatibility of the device with the cloud code library. Please tell us your Device Brand & Model of your device. We will tell our technicians to upgrade the cloud code library so that can be used.
Answer: Please tell us your Device Brand & Model. If your device is the newest, our cloud code library may not be added. We will update the code library so that your device will work.
Answer: Of course, you can add more than one ble device. We consider making you use it more smoothly, our system support adds only one Bluetooth device by default. But you don't need to worry about it, If you want to add more than one, please turn on the Multi Blutooth Mode button on Settings.
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Make sure your original remote control is infrared remote and loaded with batteries. Note that Bluetooth, Wi-Fi and RF remotes are NOT supported.
During the learning process, please make sure:

A. SofaBaton F2 and the original remote are placed in head to head position, on a flat surface and are aligned

B. The infrared transmitter of SofaBaton F2 is less than 1 inch apart from that of the original remote control

C. Try to keep both of the remotes still during learning process

D. Hold the to-be-learned button for more than 1 second until the green light flashes 3 times and then turns red
Please make sure the batteries in SofaBaton F2 are sufficient and are installed properly.
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Make sure your original remote control is infrared remote and loaded with batteries. Note that Bluetooth, Wi-Fi and RF remotes are NOT supported.
During the learning process, please make sure:

A. SofaBaton R2 and the original remote are placed in head to head position, on a flat surface and are aligned

B. The infrared transmitter of SofaBaton R2 is less than 1 inch apart from that of the original remote control

C. Try to keep both of the remotes still during learning process

D. Hold the to-be-learned button for more than 1 second until the green light flashes 3 times and then turns red
Please make sure the batteries in SofaBaton R2 are sufficient and are installed properly.
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Call Us :

+909-839-2019
 Business Hours: 10:00 AM - 6:00 PM PST (Monday-Friday)

Email Us :

SofaBaton@outlook.com

Find Us :

1170 Centre Drive, # H
City of industry, CA 91789, USA

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